CRM(Customer relationship management)

                                        ArgusCRM is used for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support

CRM applications are powerful tools for any enterprise that has customers, suppliers, prospects, investors, or stakeholders of any type. CRM applications are most often thought of sales and marketing tools, you can take advantage of their powerful features in many kinds of

Organizations including private enterprises, non-profits, government agencies, and community efforts.

ArgusCRM Involves:

Marketing

ArgusCRM systems for marketing track and measure campaigns over multiple channels, such as email, search, social media, telephone and direct mail. These systems track clicks, responses, leads and deals.

Customer service and support

ArgusCRMs can be used to create, assign and manage requests made by customers, such as call center software which help direct customers to agents. ArgusCRM software can also be used to identify and reward loyal customers over a period of time.

Appointments

ArgusCRMs automatically provide suitable appointment times to customers via e-mail or the web, which are then synchronized with the representative or agent's calendar.

Small business

For small businesses a CRM system may simply consist of a contact manager system which integrates emails, documents, jobs, faxes, and scheduling for individual accounts. CRM systems available for specific markets (legal, finance) frequently focus on event management and relationship tracking as opposed to financial return on investment (ROI).

Social media

CRM often makes use of social media to build up customer relationship. Some CRM systems integrate social media sites like Twitter, LinkedIn, Facebook and Google Plus to track and communicate with customers sharing opinions and experiences with a company, products and services. Trends identified through social media allow businesses to make more accurate decisions on which products to supply.

Non-profit and membership-based

Systems for non-profit and membership-based organizations help track constituents, fund-raising, demographics, membership levels, membership directories, volunteering and communication with individuals.

HR and Payroll

                      

                     QATAR’s WPS - SIF [Salary Information File] FORMAT INCORPORATED, Salary Information File (SIF) is the file of the predefined structure and format, containing the information needed for salary payment transaction processing (transferring salaries from Payer’s account to employees) and other information, required by Ministry of Labour and Social Affairs (MoLSA) for monitoring salary payments.Each SIF file must be for one Employer only. The order of the data fields in the SIF is important and should not be mixed.The file format that is accepted by Wages Protection System is CSV (Comma Separated Values) according to RFC4180 specification; The companies may use any application or tools to create this file,

MULTI USERS & MULTI COMPANIES, the system supports multi users and multi companies

EMPLOYEE FILE, the employee file maintains the data effectively through a single form by providing all related information. It includes the employee photo, Personal info, contact info, identification info, job related info, Allowances, Deductions, Leaves, Asset belongings, Employee Dependents and general information.

MASTER FILE, the system also keeps the list of files like, Department, Designation, Nationality, Sponsor, Blood Group, Religion, Country, State, City, Passport Place, and Employee Status etc.

EMPLOYEE STATUS, the system keeps the employee status like Present, On Vacation, Jumped, Returned/ Cancelled, outside worker, and Permitted outside.

PASSPORT PLACE, the system keeps the passport place information whether this is in Office, with Employee, or with PRO.

ALLOWANCE HISTORY, the system keeps the allowances history. The hike/ change in the allowances can set to the system and it can be go through an approval level. System has an easy option to add allowances and could be revised it any no. of times.

EMPLOYEE DEDUCTIONS, deduction details can be set to the system. It can be one time for a particular month or periodically until reach a goal amount. For one time deductions like penalty or telephone, the user can book the deduction when it happens, and the system will deduct it during salary process automatically. For recurring deductions, the user can set a goal amount, and can specify the monthly deduction amount. System also has option to stop or override this deduction for a particular month through approval. 

REMINDERS, the system handles reminders. The user will be reminded for expiry, to do things, etc. The parameter setup facility allows the administrator to set the reminder type applicable to the selective users and the no. of days (before or after) from expiry for reminders. The reminder reviews can be recorded as a reference to the next upper level person. The proper action should be taken against reminders, in failure; the remainder will be generated to the next upper level to control his work.  

LEAVE APPLICATION, the system allows to initiate a leave application and this document will pass to the next level for approval. The parameter setup facility allows the administrator to prepare a document flow for approval. For example, Leave Application will go to Personnel Manager from Initiator, then to Finance Manager, and Managing Director respectively.

DOCUMENT PASSING, the system allows the authorized user to sign and pass the document to next level for approval by typing a proper memo. The document passing also allows to return the document if any corrections. 

AUTO ALERT, the system can alert the respective user if any document is pending with him for approval. This alert will be generated automatically, even though the user is not logged in to H.R and Payroll system.

DOCUMENT FLOW, the system keeps the document flow info with the details like passed date and time, returned date and time if it is returned to the lower level and memos.

LEAVE SETTLEMENT, this document can be prepared if the leave application is approved. The system calculates the employee eligible leave due days and amount liable to the employee as per Qatari labor law. Then user can settle the leave using the options like with current month salary or leave settlement without leave. This document can be gone through document approvals.

EMPLOYEE REJOIN, the system allows the entries related to the employee rejoin after vacation with delayed days, if any. The system setup allows this document passing through an approval level.

EMPLOYEE INTERNAL TRANSFERS, the system allows the entries related to the employee transfers in between sister companies or branches.

LEAVE HISTORY, the system keeps the leave details entered through leave assign document or generated during the leave settlement document. The leave type includes Annual Leave, Leave without pay, Leave Extension, Medical Leave, and Overstay.

REPORT TOOL, to allow facilities like – Selection of fields the user wants to display, change of field position, field width adjustment, page settings, Field wise sorting, and Field Caption/ data changes if the user has rights, etc.

SEARCH ENGINES for important / frequently accessing details of employee through quick accessing methods.

DOCUMENT RIGHTS, the system allows the administrator to control its rights to add/ edit/ delete/ view/ print the certain documents and reports.

PAPER LESS, the administrator can set up a document flow for any of the document and signing can be done through system process. The document can be printed at the final stage of approval, which contains the person’s signature with passing date and time.

SECURED FROM UNAUTHORISED ACCESS, the system master files, documents and reports are secured through privileges like Add/Edit/Delete/View/Print. The administrator can manage these privileges through utilities section. For example, if the system requires restrict to one user for viewing of employee details only and no other files, documents and reports, the system allows this option.

UTILITIES, the system allow this section for administrator to control the system parameters and privileges. It includes – User Groups, Users, User Modules, User Companies, User Reminders, User Document Flow, User Group wise privileges, System Log, and system parameter values.

FLOW-THROUGH AND INTEGRATED TO ACCOUNTS, to enable the system to operate as a true-relational database system capable of on line or batch posting (through Approvals) of transactions from Payroll to control its accounts.  This characteristic will be available to ensure reconciled values of reports in relation to its detailed posting of entries.

EMPLOYEE RECEIVABLE, the system keeps the employee receivable details, which will be shown automatically during Monthly Salary document.

GENERAL LEDGER POSTING, the system allows the Finance Manager to approve all the accounts related documents through G.L Posting. The major documents include – Monthly Salary, Salary Transfer to Bank, and Leave Settlement, etc.

DROP DOWN FACILTY, the system allows the drop down view of details that enables the user a better reporting experience.

OPEN AND CUSTOMIZABLE, the system is open and can be customizable at any point of transaction.

RESTRICTED, the system is restricted to follow the correct flow of documents and that enable the user to avoid mistakes. For example, Monthly salary can be prepared after Attendance sheet and once Monthly salary is finished, the user can’t change the Attendance sheet.

PAYROLL, the system keeps the documents – Attendance Sheet, Monthly Salary Preparation, Salary Transfer to Bank, Pay slip etc.

ATTENDANCE SHEET, The system allows setting of absent / sick. The Employee Info shows the absent details if any absent.

MONTHLY SALARY, in this document, the system shows the allowances deductions automatically by deducting absent or leave if any exists. The system auto checks the present employees and salary will be automatically displayed with pre-defined allowances and deductions. The overtime amount will be calculated and displayed, if any Overtime hours entered.

SALARY TRANSFER, the document shows the list of employees with Bank Account no and amount generated automatically based on the employee master file values. The print out can be send to bank as a memo for salary transfer.

PAYSLIP, the system generates the pay slip automatically after monthly salary preparation and can be printed out.

Financial  Account 

Argus Financials is an easy integrated accounting guide from Argus Technologies that will help you to organize your business's financial transactions. The system consists of very user-friendly screens, for operation by a novice user who is not completely aware of accounting process/ business transactions. Flow-Through and Integrated, to enable the system to operate as on line or batch posting (through Approvals) of transactions from any of other modules like Real Estate, H.R and Payroll, Inventory, Job Costing, Shares, Fixed Assets etc. to control its Financial accounts. This characteristic will be available to ensure reconciled values of reports in relation to its detailed posting of entries. The system has the Drop down Facility, to Drill Down from any report to lower levels of reports till the voucher. E.g. User can view a Trial Balance and then select the required account and drill down till the vouchers. Security section control system users, file, documents and reports. The system provides the privileges like Add, Edit, Delete, View and print. Multi Company, the system manages a group of companies effectively with Individual and consolidated reports.The Financials module provides the following required features:Categorized Chart of Accounts with any number of levelsArgus Accounting is flexible to any type of business and provides more sub ledger types according to your business activities. For example, if you are in Real Estate business, Argus provides sub ledger types like Properties, Rental Units, Tenants, and Projects etc.Documents – Opening Voucher, Opening Cheque, Receipt Voucher, Payment Voucher, Journal Voucher, Petty Cash Voucher, Income Invoices, Expense Invoices, Debit Note, Credit Note, Cheque Handling, Cash Transfers, Bank Reconciliation, etc.Print Preview/Page Settings for documents before printing. Traversal of files and documents through Move First, Move Previous, Move Next and Move Last features.Account Receivable / Account Payable / Search Engines for various filesSubsidiary Summary/ ledger for an account with sub ledger type. General Ledger for chart of account with normal type.Books – Day Book, Cash Book, Bank Book, Petty Book, Journal Book, Trial Balance, Profit and Loss / Balance Sheet etc.Cheque Handling for clearing a post dated cheque, retuning of cheque, making a cheque to bounce, etc. Cheque List for status cleared/ pending/ Returned/ On Date/ Bounced

Websites Design In Qatar

Back Office Outsourcing

Scan Your Documents With DOKMEE

Argus Wholesale and Retail

Argus HRMS

Mobile App Development

Windows Server 2003- End Of Support

Marketing :

Marketing:
Marketing is the way companies interact with consumers to create relationships that are beneficial to both parties. Businesses use marketing to identify their audience before advertising to them. Today, this is most visible through social media interactions and contests.Marketing is based on thinking about the business in terms of customer needs and their satisfaction.

global marketing:
The process of conceptualizing and then conveying a final product or service worldwide with the hopes of reaching the international marketing community. Proper global marketing has the ability to catapult a company to the next level, if they do it correctly.

Marketing Strategy :
An organization's strategy that combines all of its marketing goals into one comprehensive plan. A good marketing strategy should be drawn from market research and focus on the right product mix in order to achieve the maximum profit potential and sustain the business. The marketing strategy is the foundation of a marketing plan.

Market orientation
A business approach or philosophy that focuses on identifying and meeting the stated or hidden needs or wants of customers. See also product orientation and sales orientation.

Market equilibrium
A situation in which the supply of an item is exactly equal to its demand. Since there is neither surplus nor shortage in the market, price tends to remain stable in this situation.

Market dynamics
Interaction between forces of demand and supply and the pricing signals they generate. In most free (open) markets any significant part of market dynamics is beyond the control of any firm or group.

Market ecology
Cumulative effect of cultural, economic, political, social, and technological environments on a firm's plans, policies, and strategies.

Market efficiency
Measure of the availability (to all participants in a market) of the information that provides maximum opportunities to buyers and sellers to effect transactions with minimum transaction costs.

Market entry
Activities associated with bringing a product or service to a targeted market. During the planning stage, a company will consider the barriers to entry, the costs of marketing, sales and delivery, and the expected outcome of entering the market.

Market follower
A company that allows other more dominant firms to lead the way within the marketplace that it does business in.

Market growth
An increase in the demand for a particular product or service over time. Market growth can be slow if consumers do not adopt a high demand or rapid if consumers find the product or service useful for the price level.

Market forces
Forces of demand and supply representing the aggregate influence of self-interested buyers and sellers on price and quantity of the goods and services offered in a market. In general, excess demand causes prices and quantity of supply to rise, and excess supply causes them to fall.

DRUPAL

Drupal is one of the best Content Management Systems (CMS). It is written in PHP and requires a MySQL database.
Drupal  is a free and open-source content-management framework written in PHP and distributed under the GNU General Public License.
Core
In a Drupal website's default configuration, content can be contributed by either registered or anonymous users (at the discretion of the administrator) and is made accessible to web visitors by a variety of selectable criteria.
Drupal maintains a detailed changelog of core feature updates by version.

Core modules
Drupal core includes optional modules that can be enabled by the administrator to extend the functionality of the core website.

Core themes
Drupal includes core themes, which customize the "look and feel" of Drupal sites.
The Color Module, introduced in Drupal core 5.0, allows administrators to change the color scheme of certain themes via a browser interface.

Auto-update notification:
Drupal can automatically notify the administrator about new versions of modules, themes, or the Drupal core.It's important to update quickly after security updates are released.

Embracing Windows developers:
With Drupal 7's new database abstraction layer and ability to run on the Windows web server IIS, it is now easier for Windows developers to participate in the Drupal community. A group on Drupal.org is dedicated to Windows issues

Accessibility:
With the release of Drupal 7, Web accessibility has been greatly improved by the Drupal community. Drupal is a good framework for building sites accessible to people with disabilities, because many of the best practices have been incorporated into the program code Core.
 There have been many improvements to both the visitor and administrator sides of Drupal, especially:

Drag and drop functionality
Improved color contrast and intensity
Adding skip navigation to Core themes
Adding labels by default for input forms
Fixing CSS display:none with consistent methods for hiding and exposing text onfocus.
The community also added an accessibility gate for Core issues in Drupal 8.[50]

Go Mobile To Do Business

New Office IT Set Up

Dynamic Website

Dynamic website

A dynamic website is a site whose content can be dynamically generated, meaning that content is displayed according to the user who accesses or other parameters. Dynamic web sites are created in languages more complex than static websites and include the use of databases, which offer more development opportunities for a static website.

The advantages of a dynamic website

The updates do not require specific IT knowledge and can be performed in house: no risk of dependence vis-à-vis a webmaster.
Dynamic web sites are scalable: they can graft a variety of modules. They allow almost unlimited capabilities in terms of interactivity: newsletters, calendars, online payments, forums, ...
The cost of developing a dynamic site is higher than a static site. However, updates are performed within the company, the savings quickly take precedence over the basic investment.

Why opting for a dynamic website?

A dynamic website is the ideal solution for companies wishing to post the majority of its products and services. The multitude of options and tools available offers unlimited opportunities for development, tailored to the needs of the business. The update in-house allows complete control and instantaneous evolution of the site.

A dynamic website for your business

You want to give your business a dynamic website? Web Solution Way can provide you the solution best suited to your type of business, your product or philosophy. Contact us via our form.

COMPARISON OF OFFICE 365 PROFESSIONAL AND GOOGLE APP MAILS

FUNCTION	GOOGLE	MICROSOFT  OFFICE 365
Word processing	Docs	word
Spreadsheets	Sheets	Excel
Presentations	Slides	PowerPoint
Email	Gmail	Outlook
Web-pages	Sites	Sharepoint
Storage	Drive	Skydrive
Instant messaging	Talk	Lync
Video conferencing	Hangouts	Lync
Social-Network	Google+	So.cl
Note-taking	Keep	OneNote
Storage	30GB	50GB
Drive space	15GB	7GB
Data Backup	Google Apps does not do so by default (but you can recover previous versions of files).	Microsoft backs up your data;
email archiving/e-discovery	“Google Apps for Vault”	"Office 365 Enterprise E3"
Desktop plans	Some Office 365 plans include desktop apps such as Word, Excel, etc. to help round off the suite, giving customers both the thick clients and the browser-based versions.	Google Apps is entirely browser-based so there is no such desktop program counterpart. However, you can use Docs, Sheets and Slides offline in Chrome
Learn	Google Apps programs are fairly easy to learn and intuitive.	May feel too awkward for those who are hard-coded to work in Office.

 

IT Market in Qatar 2014-2018 - Research Report

IT Market in Qatar 2014-2018 - Research Report

 

      Research and Markets, the world’s largest market research store, published a report "IT market in Qatar for 2014-2018" . analysts forecast the IT market in Qatar will grow at a CAGR of 11.89 percent over the period 2013-2018. The rapid economic growth in the IT market in Qatar has encouraged many business organizations including SMEs to invest in the IT sector and contribute to the development of IT infrastructure in the country. They mentioned about Argus Technologies among the leading players in the Qatar market. The report is available in the following link

http://www.researchandmarkets.com/reports/2890973/it-market-in-qatar-2014-2018

 

 

Covered in this Report

This report covers the present scenario and the growth prospects of the IT market in Qatar for the period 2014-2018. The IT market in Qatar is categorized into three main segments: Hardware, Software, and Services. The report also covers the IT spending across key end-user segments and discusses the role of the government in modernizing the IT market in the country.
 

The IT market in Qatar 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the key end-user segments of the IT market in Qatar. The report focuses on the IT market landscape and its growth prospects in the coming years. The report also includes a detailed discussion of the key vendors operating in this market and their market shares.

Companies Mentioned are as follows :

- Hewlett-Packard Co.
- IBM Corp.
- Microsoft Corp.
- Oracle Corp.
- Accenture plc
- Acer Inc.
- Al Rabban Computer Technology
- Almana Computer Services WLL
- Apple Inc.
-Argus Technologies
- CA Technologies Inc.
- Capgemini SA
- Cisco Systems Ltd.
- Dell Inc.
- Delta Computer
- Epicor Corp.
- E - Solution Co.
- Fujitsu Ltd.
- iGate Solutions
- Infosys Ltd.
- Lenovo Group Ltd.
- Logic Information Technology Co. WLL
- Qatar Datamation Systems
- Stratiss Qatar

NETWORK SOLUTIONS

MANAGED NETWORK SERVICES  

Your business success depends on your IT infrastructure. You need [your IT service provider] to deliver proactive services that not only keep your network up and running, but running effectively and efficiently.Argus Technologies’ complete “managed services” package means that you will see increased performance, security, and reliability – immediately, and at an affordable price. Our managed network services includes the following:-

1. ·         Windows server  2000,2003,2008,2008R2
2. ·         Linux server, Redhat, ubuntu, debian, etc
3. ·         Active directory Planning ,implementation ,maintenance
4. ·         Exchange server 2003,2007,2010 Implementation    
5.           SharePoint implementation
6. ·         Web Server, Mail server implementation, maintenance, Troubleshooting
7. ·         Network maintenance and troubleshooting
8. ·         Solaris, Novell Netware
9. ·         Backup solutions Symantec, Tivoli, Veritas, Ntbackup
10. ·         Security Auditing
11. ·         Wireless solutions.
12. ·         Cisco, Juniper Router and Switch Configuration and management.
13. ·         Thin client Solutions.
14. ·         WAN ,MAN,SAN Implementation
15. ·         Network Consulting.

 LAN/WAN Design & Implementation

Argus Technologies, provides consulting, designing and planning services to help develop business models, design networks and take over complete business processes for our Clients.

DATA CENTER

           Backup & Recovery solutions provide automatic, real-time data backup for servers, laptops and PCs. The solution backs up files first locally to ensure data can be recovered instantly from any previous point in time. It also includes hands-free, automatic offsite capabilities to protect businesses against disasters.

A data centre is a facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security devices

BENEFITS OF DATACENTER

* High initial investment in space and equipment

* High day-to-day management costs

* Hiring and retaining personnel to maintain the data center.

* High cost of upgrading technology and acquiring newer services

Why collocation?

Collocation offers businesses several advantages with regard to time and money.Who uses collocation data centres? The answer is: almost any company whose business continuity is dependent on smooth access to flow of data and for whom system downtime is not an option.

* Web-based e-commerce companies use the collocation data centre facilities

to ensure a safe environment for their equipment, plus economical and redundant

connections to the Internet

* Major non-IT entrepreneurs use the facility for economic data storage and

management, as well as safety from disasters

* Telecommunication companies use collocation data centre facilities to exchange traffic with other telcos and also to provide reliable access to potential

clients

 SERVICES OFFERED BY DATACENTER 

DEDICATED SERVER.

1. COLOCATION SERVICES.
2. BACKUP SERVICES.
3. EMAIL HOSTING.
4. WEB HOSTING.

 FIREWALL

A firewall is a device or set of devices designed to permit or deny network transmissions based upon a set of rules and is frequently used to protect networks from unauthorized access while permitting legitimate communications to pass.

Firewall Services:

We work closely with service providers; wireless, wired line, VSAT, ISPs etc. for our clients bandwidth requirement to offer optimized solution.
 
· Network approval
· Feasibility study, procurement and commissioning
· Interface with basic service providers.

Convergent Network Audit, Consulting and Design Services:

Our Networking Services can help your organization, regardless of size, manage IT investments, reduce risk and capitalize on business opportunities. Our networking services can help customers save up to 30% on network costs via lower management, bandwidth and application integration costs.

An overview of our checklist:

·       Existing IT infrastructure examination

·       Audit Report

·       Audit Re-commendation